Refund & Return Policy
We’re committed to your satisfaction
Refunds
At AKAZA Racing Store, we are devoted to the quality of our products. We stand behind every product we sell and want you to be completely satisfied with your purchase.
Refund requests are processed under the terms of returns and exchange as mentioned below, and are only valid within 12 hours of receiving the product. Please follow the returns and exchange policy to initiate a “return or exchange”.
Refunds are also available for order cancellations, as mentioned in the Cancellation Policy below.
Refund Processing
- Prepaid Orders: Refund via the same payment method used
- Cash on Delivery: Refund via bank transfer
- Processing Time: 7-10 days to process
- Credit Time: 5-7 business days to reflect in your account
Cancellation
We work with trusted logistics partners to ensure safe and timely delivery. Once an order is dispatched from our warehouse, it becomes difficult to recall or cancel it.
Cancellation Window: Cancellation requests must be made within 24 hours of placing the order. Requests after this window cannot be accepted.
Returns And Exchange
We only accept exchanges in case the product received by you is damaged or tampered with during delivery. Our products go through strict quality checks before shipping, but we understand issues can occur during transit.
Exchange Process:
- Contact us at support@akazaracingstoreindia@gmail.com with proof of the damaged product
- Provide your delivery details and order number
- We’ll review your claim and confirm the exchange
- Send the product back using the address we provide
- We’ll send a replacement once we receive your item
Condition Requirements:
For exchanges, the product must be in the condition it was delivered in:
- Product should NOT have been used
- Must be in original/original state
- All accessories, tags, labels, and packaging must be included
- Include all items that came with your order
Return Request Procedure
Step 1: Send an email to support@akazaracingstoreindia@gmail.com
Step 2: Include your order number in the subject line
Step 3: Provide details of why you want to return/exchange
Step 4: If it’s a damaged product, include photos as proof
What to Include With Your Return
When sending the product back to us, please ensure you include everything that was delivered:
- The product itself
- Original packaging and box (if available)
- All price tags and labels
- Shipping bags and protective materials
- Instruction cards and stickers
- Any accessories or items that came with the product
- A copy of your order confirmation
Refund After Return
Once we receive your returned product and verify it meets our return conditions, we’ll immediately process your refund. We’ll also compensate you for the shipping costs incurred in sending the product back to us.
Return Address
We’ll provide you with the complete return address in our confirmation email. Please ensure you use this address for all returns.
Need Help?
If you have any questions about our refund and return policy, or if you need assistance with a return, please don’t hesitate to contact us.
Summary Table
| Refund Window | 12 hours from delivery |
| Cancellation Window | 24 hours from order |
| Processing Time | 7-10 days |
| Credit Time | 5-7 business days |
| Damaged Product | Eligible for exchange |
